Frequently asked questions
What is the return policy?
Return Policy
We encourage all customers to carefully review each product description before placing an order. Every product page will clearly indicate whether an item is Final Sale or Eligible for Return.
Final Sale Items
The following items are not eligible for returns or exchanges:
- Personalized jewelry (including names, pavé names, numbers, pavé numbers, beaded pieces, lariats, and personalized rings)
- Earrings (including ear cuffs) for hygiene reasons
- Custom orders, alterations, and special sizing
- White gold and rose gold pieces
Eligible Return Items
The following items may be returned if they meet our return requirements:
- Standard chains (including rope, paperclip, mirror, and segment chains)
- Hand chains
Return Window
- Full Refund: Return requests must be submitted within 10 days of the delivery date.
- Store Credit: Return requests must be submitted within 15 days of the delivery date.
Items must be returned in their original, unworn, and undamaged condition. To start your return request, please email us at orders@gedari.com. Please allow our team 24-48 business hours to review and get back to your request.
Return Authorization
We do not accept unsolicited returns. All returns must be authorized by Gedari before being shipped. Any unauthorized returns received will be refused and shipped back to the customer at the customer’s expense.
Return Shipping
Customers are responsible for return shipping costs. Gedari does not provide prepaid return shipping labels.
Once your return is received, it will be inspected. If the item shows signs of wear, damage, alteration, or misuse, the return may be denied or a 20% restocking fee may be deducted from your refund.
Refunds
Once your return has been inspected and approved, your refund will be issued to your original method of payment. Original shipping charges are non-refundable. Please allow 5–7 business days for us to process your return and an additional 3–5 business days for your financial institution to post the refund to your account.
Gedari is not responsible for any lost, stolen, or damaged packages once orders leave our warehouse.
International Orders
At this time, we do not accept returns or exchanges on international orders.
Order cancellation policy?
Because every Gedari piece is made to order, we allow 24 hours from the time your order is placed to request a cancellation, excluding weekends.
To request a cancellation, please email orders@gedari.com and include your order number in the subject line. This helps us locate your order and process your request as quickly as possible.
Once your cancellation request is received, please allow 24–48 business hours for our team to review and respond.
Orders requested for cancellation after the 24-hour cancellation window are not eligible for cancellation. Since each piece is handcrafted specifically for you, production begins shortly after our 24 hour cancellation window and once production has started, we are unable to stop or cancel your order.
Can I make a change to my order?
Customers have 24 hours after placing their order to request any alternate to their order. After the 24 hour window, we cannot grantee the alteration can be honored.
Depending on your alteration request, additional cost might apply.
Please reach out to orders@gedari.com with your order number in the subject line. In the body please details/alterations you wish for your item.
Are any purchases final sale?
We encourage all customers to carefully review each product description before placing an order. Every product page will clearly indicate whether an item is Final Sale or Eligible for Return.
Final Sale Items
The following items are not eligible for returns or exchanges:
- Personalized jewelry (including names, pavé names, numbers, pavé numbers, beaded pieces, lariats, and personalized rings)
- Earrings (including ear cuffs) for hygiene reasons
- Custom orders, alterations, and special sizing
- White gold and rose gold pieces
Eligible Return Items
The following items may be returned if they meet our return requirements:
- Standard chains (including rope, paperclip, mirror, and segment chains)
- Hand chains
When will I get my order?
Production Timeline
We encourage all customers to review the production timeline listed on each product page before placing an order. Production times vary by design, and each listing will indicate its estimated production timeframe.
Our standard production timeline is 2–3 weeks before your order ships. Some items may ship sooner depending on the style and availability.
At this time, Gedari does not offer rush production on any item.
Please Note: Selecting an expedited shipping method only affects the shipping transit time after your order has been completed. Expedited shipping does not shorten or bypass our production timeline under any circumstances.
Gedari is not responsible for any lost, stolen, or damaged packages once it leaves our warehouse.
Where are your products manufactured?
Los Angeles, CA.
Warranty policy
Warranty Policy
Every Gedari purchase includes a complimentary 6-month warranty, beginning on the date your order is delivered.
Our warranty covers manufacturing defects and the following repair services:
- Restringing silk-strung jewelry to refresh worn silk.
- Restringing beaded necklaces or bracelets if they break, provided the majority of the original beads are returned.
- Shortening chains.
- Resoldering chains or bracelets if a solder joint fails due to a manufacturing defect.
- Ring sizing down.
- Professional polishing and steam cleaning.
- Manufacturing defects.
- Resetting a loose stone, provided the customer supplies the original stone. (Lost stones are not replaced.)
- Prong tightening.
What Our Warranty Does Not Cover
The Gedari warranty does not cover:
- Lost or stolen jewelry.
- Damage caused by accidental impact, misuse, improper care, or normal wear beyond manufacturing defects.
- Lost diamonds or gemstones.
- Repairs or alterations performed by another jeweler. We encourage customers to contact Gedari before having any work completed elsewhere, as unauthorized repairs will void the warranty.
- Damaged or kinked rope chains. Due to their machine-woven construction, rope chains cannot be restored once kinked.
- Ring sizing up.
- Lengthening chains.
Repairs & Warranty Claims
If your item requires repair during or after the warranty period, please contact us at repairs@gedari.com.
When submitting your request, please include your order number in the subject line of your email. In the body of the email, include your full name, a detailed description of the issue, and any other relevant information. The more details you provide, the better. We also highly recommend attaching clear photos of the piece so our team can accurately assess the repair.
Once we receive your repair request, please allow 24–48 business hours for our team to review your submission and respond with the next steps.
We do not accept unsolicited repair shipments. Please wait for authorization before sending your jewelry to us. Any unauthorized repair shipments received will be returned to the customer at the customer’s expense.
Repairs Outside of Warranty
If your repair is not covered under warranty or your warranty period has expired, we will evaluate your piece and provide a repair quote before any work begins.
Please allow approximately 2–3 weeks for repair services once your repair has been approved and received by our team.
Where's my package?
Gedari is not responsible for lost, stolen, or damaged packages once your order has been shipped.
If you experience any delays or issues with tracking, we encourage you to contact the shipping carrier directly for assistance.
To help reduce the risk of package theft, all Gedari orders are shipped in unbranded, unmarked packaging whenever possible.