Refund policy
We encourage all customers to carefully review each product description before placing an order. Every product page will clearly indicate whether an item is Final Sale or Eligible for Return.
Final Sale Items
The following items are not eligible for returns or exchanges:
- Personalized jewelry (including names, pavé names, numbers, pavé numbers, beaded pieces, lariats, and personalized rings)
- Earrings (including ear cuffs) for hygiene reasons
- Custom orders, alterations, and special sizing
- White gold and rose gold pieces
Eligible Return Items
The following items may be returned if they meet our return requirements:
- Standard chains (including rope, paperclip, mirror, and segment chains)
- Hand chains
Return Window
- Full Refund: Return requests must be submitted within 10 days of the delivery date.
- Store Credit: Return requests must be submitted within 15 days of the delivery date.
Items must be returned in their original, unworn, and undamaged condition. To start your return request, please email us at orders@gedari.com. Please allow our team 24-48 business hours to review and get back to your request.
Return Authorization
We do not accept unsolicited returns. All returns must be authorized by Gedari before being shipped. Any unauthorized returns received will be refused and shipped back to the customer at the customer’s expense.
Return Shipping
Customers are responsible for return shipping costs. Gedari does not provide prepaid return shipping labels.
Once your return is received, it will be inspected. If the item shows signs of wear, damage, alteration, or misuse, the return may be denied or a 20% restocking fee may be deducted from your refund.
Refunds
Once your return has been inspected and approved, your refund will be issued to your original method of payment. Original shipping charges are non-refundable. Please allow 5–7 business days for us to process your return and an additional 3–5 business days for your financial institution to post the refund to your account.
Gedari is not responsible for any lost, stolen, or damaged packages once orders leave our warehouse.